About JMC Customer Solutions
With over 10 years supporting startups, we handle every customer interaction with care and expertise.
We offer high-quality, bilingual talent (English & Spanish) trained to deliver top-notch customer experiences across all communication channels, including:
Live Chat
Email
Ticketing Systems
Social Media
Phone Support
10+
Years of Experience
Our Mission
To build high-performing bilingual customer service teams that strengthen relationships, elevate the customer experience, and empower businesses to grow with confidence
Founders & CEOs
Vivian Bonilla — Co-Founder & Co-CEO
Leads strategy, customer experience design, and operational excellence. With years of experience supporting global clients, Vivian specializes in building bilingual customer service teams that combine empathy, efficiency, and measurable results.
Her leadership focuses on creating clear processes, empowering teams, and ensuring that every client receives service tailored to their business goals. Vivian is passionate about elevating customer support into a strategic advantage, helping companies strengthen relationships and scale sustainably.
Iván Magdaleno — Co-Founder & Co-CEO
Overseeing team development, performance operations, and service quality. Bringing a strong background in customer support management, Iván is known for creating scalable workflows, effective training programs, and high-performing bilingual teams.
He is dedicated to improving the way businesses connect with their customers by combining strong operational structure with a people-first approach. Iván's commitment to reliability, clear communication, and continuous improvement ensures clients receive consistent, exceptional support.
Our Story
JMC Customer Solutions was born from a shared vision between Vivian Bonilla and Iván Magdaleno: to help businesses deliver exceptional customer experiences through reliable, bilingual support. After years of seeing companies struggle with inconsistent service, unclear processes, and the challenge of finding trained Spanish-English teams, Vivian and Iván decided to build a solution that truly understands both the customer and the business behind it.
With complementary strengths in operations, customer success, and people management, they created a service that feels like an extension of each client’s team—not an outsourced department. Today, they lead the company together as Co-Founders & Co-CEOs, committed to empowering brands with support teams designed to perform, scale, and make every customer feel valued.
